14k Gold Faceted Marquise Charm, Ear Piercing Drop, Add on for Hoop.

At Cushionblue, we believe every piece of jewelry is a lifelong treasure—often passed down through generations. That’s why we offer reliable jewelry warranty and repair services to ensure your pieces remain beautiful and durable.

Warranty Coverage

If you experience any issue with your jewelry, please contact us at repair@cushionblue.com Our expert team carefully inspects every warranty claim. When necessary, we consult independent specialists to identify the issue and provide the best solution.

✔ We cover:

• Manufacturing defects
• Repair or replacement
• Shipping costs (approved cases)

❌ Warranty does NOT cover:

• Normal wear and tear
• Accidental damage or misuse
• Unauthorized repairs or modifications

Jewelry Care Recommendations

Proper care helps maintain the beauty and longevity of your jewelry.

We recommend removing your jewelry during:

• Swimming
• Gardening
• Sports activities
• Cooking or kitchen work
• Use of cosmetics or chemicals
• Heavy lifting

💡 Tip: Gold and diamond jewelry is durable for daily wear, while pearls, emeralds, and silver require extra care.

Repair Process

Follow these simple steps for repair or warranty service:

1. Email us at repair@cushionblue.com.​
   Include your name, invoice ID, purchase date, and issue details
2. Send your product to:
   62 W 47th Street, Suite 511, New York, NY 10036, USA
3. Include:Copy of invoiceDescription of issueContact details

Processing Time

• Initial review: 1 business day
• Complex cases: up to 3 business days
• Repair completion: within 30 days

You will receive updates via email throughout the process.

Why Choose Cushionblue?

• Trusted jewelry repair services
• Skilled craftsmanship by professionals
• Fast and secure service process
• Commitment to quality and customer satisfaction

Shipping Policy for Cusionblue. This Shipping Policy explains how we process, ship, and deliver your jewelry safely and on time.

Under this Shipping Policy, all orders are processed within 1–3 business days. Custom or made-to-order jewelry may take additional time depending on design requirements.

This Shipping Policy outlines delivery times:

• Domestic Shipping: 3–7 business days
• International Shipping: 7–14 business days

According to this Shipping Policy, shipping charges are calculated at checkout. Free shipping may be available on selected orders.

This Shipping Policy includes order tracking. Once your order is shipped, you will receive tracking details via email.

This Shipping Policy applies to worldwide shipping. Customers are responsible for any customs duties or taxes.

If you experience delays or issues, this Shipping Policy ensures support. Contact us at hello@cusionblue.com.