FAQ's

We want to ensure that you are completely satisfied with your purchase from CUSHIONBLUE, and offer a 30-day money-back guarantee from the date your order arrives. The item must be returned in an unworn condition, with all original packaging. We do not accept exchanges for engraved, personalised, bespoke and made to order items.

Ordering on CUSHIONBLUE.COM is quick, easy, and secure. Once you have selected the cushionblue jewellery you would like to purchase, simply follow the below steps:

1. Click on the Add to Cart button, to place the item in your Shopping Bag.

2. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process, when you will be asked for your payment information.

For further information please contact the cushionblue Customer Relations Team: hello@cushionblue.com

You will receive an automated email confirmation upon dispatch, including your tracking number. Your parcel is fully insured for the value of your purchase, please check and sign your package upon arrival.

Here at Cushionblue we pride ourselves on being able to exceed our customers expectations and are able to customise our standard jewellry to accommodate your personal preferences. If you would like to make a customisation to jewellry you have seen on our website, please get in touch with us by emailing our jewellery consultancy team at hello@cushionblue.com and one of our bespoke design consultants will be delighted to assist you with creating your custom-made jewellry. Please note that personalised designs are excluded from our returns policy and therefore cannot be returned or exchanged.

Cushionblue’s expertise lie in bespoke jewellery design. Whatever your desire it can be achieved with the help of our expert team who will guide you through the bespoke design process from start to finish. Our established design process ensures first class support from our expert team from design conception to delivery. We offer one-on-one consultations with our design experts, unlimited design alterations until approved by yourself and a 3D resin mount for you to approve before purchasing your perfect bespoke jewellry. Please get in touch for your no obligation bespoke Jewellry quotation via hello@cushionblue.com

Your fine jewellery is both physically and emotionally precious, therefore requires the appropriate love and attention to maintain its beauty for the lifetime of its owner. To help you care for your precious jewellery we have created a detailed guide on how to care for your Jewellry under footer Section.