Warranty and Repairs

A gift of jewelry is a gift for life; it is often passed from generation to generation. 

If you have any issues with a purchased item, please contact us at repair@cushionblue.com. Our team of professionals will take care of the necessary services, repairs or replacements in the shortest time possible.

All warranty claims are carefully examined by our most experienced goldsmiths, and when in doubt, we also consult independent experts. We do our best to find out what has happened to cause the problem and make every effort to resolve the situation accordingly.

We will cover all repair or replacement costs, including shipping, in case of any manufacturing defects. However, the warranty does not cover defects caused by wear and/or negligence. The warranty expires if you've had your CUSHIONBLUE jewelry modified somewhere other than in our atelier.

When choosing jewelry, we recommend taking your lifestyle into consideration. Pearls, emeralds and silver require special, sensitive treatment and may be damaged during some activities. On the other hand, gold diamond jewelry is suitable for almost every occasion. If you want your jewels to stay beautiful for a really long time, it is important to take proper care of them. This is why we have prepared a special page for you with recommendations on how to care for your jewelry. We recommend that you take your jewelry off in situations where there is a risk of scratching or other damage (like swimming, gardening, playing contact sports, doing kitchen work, using cosmetics or potentially abrasive substances and moving heavy objects).

How the service, repair and warranty processes work:

1. Email us at repair@cushionblue.com. Be sure to send us your name, invoice ID, purchase date and a brief description of the issue.
2. Send the product to this address: 62 W 47th Street, Suite 511, New York, NY, 10036
   We will cover the cost of shipping for approved claims. Please enclose a copy of the invoice, a description of the defect and your contact address, phone number and email address.
3. We usually make a decision on the warranty claim within 1 business day of receiving the shipment; in more complex cases, we usually make a decision within 3 business days.
4. We will resolve the claim, including the removal of the defect, as quickly as possible - within 30 days at the latest. You will be notified by email.